Purpose-Built Customer Service

Posted on Aug 11, 2009 by Stacy Dean Stephens

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Purpose-Built Customer Service

One of the most frequently asked questions we are asked when on the Pure Justice Tour is, “how will Carbon Motors service the E7?” Obviously, we intend to deliver world-class service to backup a world-class product. It is important, however, to thoroughly understand the definition of “world-class” through the eyes of our customers. And this process begins long before the sale ever takes place.

Yesterday, Carbon Motors held the first Service Summit in Lansing, Michigan, as part of the Pure Justice Tour along with our new friends at Snap-on, Inc. (NYSE: SNA). Fleet administrators from all over Michigan and Ohio attended the event, providing a wealth of information on service related matters from as simple as how many rings it takes for someone to answer a call when they have an issue, to something as complex as the types of technical training and certifications they wish to receive. We discussed how to get more officers to want to take better care of their vehicles (read: on time preventative maintenance and seeking needed repairs sooner), how to minimize the downtime of the vehicles and even cup holder placement (yes, it is that hot of a topic!).

Through the end of October, we will host 11 more Summits spanning the entire U. S. Mainland. Each location will offer additional insight into the wants, needs and desires of law enforcement’s fleet administration. If you are charged with the duty of maintaining, repairing or otherwise caring for law enforcement vehicle fleets, please send an email with your name, agency, address and phone number to E7@carbonmotors.com in order to participate in a Service Summit near you! Participants, as well as those just wanting to help out, are also encouraged to fill out a quick online survey here in order to help set the framework for the Service Summit discussions.

Tagged: police, police car, carbon motors, homeland security, e7, service, summit, tour, cop, cops, cop car, cop cars, purpose built, law enforcement patrol vehicle, patrol, patrol vehicle



Comments

Courtney said:

What happens to the vehicles that are to be retired? My agency sends them to the auction to be sold to whomever(without lights and sirens of course). Will you have a recycle program so that civilians cannot get ahold of these unique vehicles?

Darren Laurio said:

Will there be CMC dealerships or distributors and how about repair facilities?

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